{"id":1345,"date":"2023-06-14T07:57:06","date_gmt":"2023-06-14T06:57:06","guid":{"rendered":"http:\/\/s1web0044.peakserver.net\/?page_id=1345"},"modified":"2024-09-10T10:10:53","modified_gmt":"2024-09-10T09:10:53","slug":"apoyo-como-podemos-ayudar","status":"publish","type":"page","link":"https:\/\/bagjump.com\/es\/apoyo-como-podemos-ayudar\/","title":{"rendered":"ayuda"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/main-template.php","meta":{"footnotes":""},"class_list":["post-1345","page","type-page","status-publish","hentry"],"acf":{"elements":[{"acf_fc_layout":"faq_section","section_config":{"section_id":"","background_color":"offwhite","has_pattern":false},"pre_heading":"","heading":"FAQ","heading_tag":"h1","link":"","categories":[{"category_id":"","title":"General","accordions":[{"title":"How can I contact BAGJUMP Airbag Systems?","text":"Contact us 24\/7 by using the <a href=\"https:\/\/bagjump.com\/csr-requests\/\">form<\/a>. We\u2019ll give our best to get back to you within a day if its a weekday enquiry.\r\n\r\nNeed a faster answer? Call us!\r\n- European business hours, call us at +43 5223 21421\r\n- North America or similar timezones, call us at +1 (310) 625-4258\r\n\r\nAlternatively, chat to us on our socials: <a href=\"https:\/\/www.facebook.com\/BAGJUMP\/\">Facebook<\/a>, <a href=\"https:\/\/www.instagram.com\/bagjump\/\">Instagram<\/a>, or <a href=\"https:\/\/www.linkedin.com\/company\/bagjump-airbag-systems\/\">LinkedIn<\/a>.","accordion_id":""},{"title":"Who are BAGJUMP airbags for?","text":"Everyone who likes to have fun and test their limits! Adrenalin seekers, professional and hobby athletes, snowboarders, bikers, stuntmen, skateboarders, FMX riders, gymnasts, ninja warriors, cheerleaders, climbers, and the list goes on.","accordion_id":""},{"title":"I\u2019d like to test a BAGJUMP airbag - where is the closest one to me?","text":"We have installed more than 5,000 BAGJUMP Airbags worldwide so there will be one near you, no doubt. Email office@bagjump.com with your details, preferred activity and location. We\u2019ll search your vicinity and suggest options.","accordion_id":""},{"title":"Can BAGJUMP make custom-designed airbags?","text":"Absolutely - contact us with your challenge.","accordion_id":""},{"title":"Can you print graphics onto BAGJUMP airbags?","text":"Yes, very much so. There are various ways to brand your airbag on the landing surface and on the sides. Just follow the artwork guidelines which you can <a href=\"https:\/\/bagjump.com\/data-sheet-downloads\/\">download<\/a>.\r\nPlease note BAGJUMP will assume no liability for incorrectly created and delivered artwork.\r\nAny questions, just contact your BAGJUMP sales representative.","accordion_id":""},{"title":"Should the air blower always be on while my BAGJUMP airbag is in use?","text":"Yes, our airbag systems are usually built for continuous air flow- meaning the air blowers have to be on during operation.","accordion_id":""},{"title":"What should I do if there\u2019s a power failure or pressure drop?","text":"We offer a pressure monitoring alarm for your peace of mind.\r\n\r\nIf there is a pressure drop below the minimum level please stop all jumping and close the airbag operation. Check your operations guidebook to detect issue. Still an issue? Contact your BAGJUMP sales representative or send us an email: service@bagjump.com.\r\n\r\n&nbsp;","accordion_id":""},{"title":"Where are BAGJUMP airbags manufactured?","text":"All BAGJUMP airbags are manufactured in Europe with materials manufactured by HEYtex Germany.","accordion_id":""}]},{"category_id":"","title":"Payment","accordions":[{"title":"Which payment options do you offer?","text":"We offer the following options for payments and down payments:\r\n- Bank transfer\r\n- Credit card (3.6% surcharge on the total sales price)\r\n- ACH (Automated Clearing House, US customers only)\r\n- Check (US customers only)\r\n\r\nBANK DETAILS EUROPE:\r\nBank: Tiroler Sparkasse Bank AG\r\nAddress: Sparkassenplatz 1, A-6020 Innsbruck, AUSTRIA\r\nHolder: Bagjump Action Sports GmbH\r\nIBAN: AT42 2050 3033 0181 6629BLZ\r\nRouting No: 20503\r\nBIC\/SWIFT: SPIHAT22\r\n\r\nBANK DETAILS USA:\r\nBank: City National Bank\r\nAddress: 400 N. Roxbury Drive, Beverly Hills, CA 90210, USA\r\nHolder: Bagjump Action Sports GmbH\r\nAccount: 123875036\r\nRouting No: 122016066\r\nSWIFT: CINAUS6L","accordion_id":""}]},{"category_id":"","title":"Sales","accordions":[{"title":"How much is a BAGJUMP airbag?","text":"Most of our BAGJUMP airbags are custom-supplied depending on client requests for shape, branding etc., which affects cost. Typically, BAGJUMP airbags begin at the \u20ac4,000 \/ $5,000 mark - contact our sales team for a consultation call and quote.\r\n\r\nFor purchasing, we require a down-payment of 50% for all airbags. Full payment is essential before shipment.","accordion_id":""},{"title":"How can I purchase spares for my BAGJUMP airbag?","text":"Contact your BAGJUMP sales representative or email us at service@bagjump.com. That\u2019s the fastest, easiest way to purchase any spare parts and materials you may desire.","accordion_id":""},{"title":"How do I make sure I\u2019m up to date with local regulations?","text":"Since BAGJUMP Airbags are usually part of a larger installation, our advice to all operators is to join your local trade association, e.g:\r\n\r\n- Ski Area association like the NSAA\r\n- Bicycle association\r\n- IAAPA, The Global Association for the Attractions Industry\r\n- International Association of Trampoline Parks\r\n\r\nBAGJUMP products are compliant with all relevant corresponding national and international standards. Please note: some regional or local standards may affect the requirements which your product must observe.\r\nBased upon your location and plans, we are happy to advise you which regulations should be taken into account. Just contact your BAGJUMP sales representative.","accordion_id":""},{"title":"Do BAGJUMP have leasing options?","text":"Yes - we operate a leasing programme for several of our product lines for clients with sufficient credit rating. Naturally, due diligence checks apply in this instance.\r\nFor choices, just contact your BAGJUMP sales representative or send us an email to office@bagjump.com.","accordion_id":""},{"title":"If I want to sell or replace my old BAGJUMP airbag, what might my options be?","text":"You are welcome to replace your current BAGJUMP Airbag with a new one. BAGJUMP does not, however, operate any buy-back system. Talk to us about your reasons for upgrading and and we will find a workaround.\r\nIn most cases it is easiest and most economical to re-sell your current BAGJUMP Airbag locally. BAGJUMP offers a yearly inspection and maintenance service which keeps your BAGJUMP Airbag in optimal condition for re-sale. Where we have interested clients nearby, BAGJUMP are more than happy to connect you both.","accordion_id":""},{"title":"Does BAGJUMP sell second-hand, discounted, or ex-display airbags?","text":"Occasionally, yes. We put on special offers for slightly used or refurbished airbags from other customers. With that said, these usually sell very quickly: contact us to see what our current availability might be.","accordion_id":""}]},{"category_id":"","title":"Shipping","accordions":[{"title":"Do BAGJUMP Airbag Systems ship worldwide?","text":"Absolutely. You\u2019ll find BAGJUMP airbags on each and every continent.","accordion_id":""},{"title":"What are the transport expenses for delivery?","text":"Transportation costs depend on the product, final destination, form of transportation and chosen transportation route. Contact your BAGJUMP sales representative for a detailed breakdown of transportation costs.","accordion_id":""},{"title":"When will my product be delivered?","text":"Delivery is always as soon as possible: for standard-sized BAGJUMP warehoused airbags usually one week, custom-produced BAGJUMP airbags usually take 4-6 weeks depending on size, branding requirements and so on. This time may vary depending on the shipping method you select (e.g. road \/ sea-freight or air-freight), and your location.\r\n\r\nPlease note: the timeframes outlined assume reception by us of full project details (incl. confirmation of design) and required payment.","accordion_id":""}]},{"category_id":"","title":"Installations, Training & Inspections ","accordions":[{"title":"Do you offer on-site installation, training & inspection?","text":"BAGJUMP can provide training courses on the following operational subjects:\r\n\r\n- BAGJUMP Airbag installation \/ removal of the product\r\n- Daily &amp; monthly service procedures\r\n- Visitor behaviour guidance\r\n- Pressure Alarm and pressure measurement procedures\r\n- Basic repair and maintenance\r\n- Administrative procedures and logbook entries\r\n- Cleaning recommendations\r\n\r\nBook your check-up with your BAGJUMP sales representative directly or send us an email at service@bagjump.com.","accordion_id":""}]},{"category_id":"","title":"Maintenance","accordions":[{"title":"How frequently should I check my BAGJUMP airbag?","text":"All BAGJUMP airbags should be inspected for correct air pressure, tear damage, loose parts, etc. superficially each operational day and thoroughly monthly. Standard operating procedures are to be found in your operations manual including relevant safety regulations.\r\n\r\nWe recommend you book a yearly inspection by BAGJUMP or one of our service partners. To do so, just book a check-up with your BAGJUMP sales representative or send us a message via email to service@bagjump.com.","accordion_id":""},{"title":"How do I clean my BAGJUMP airbag? ","text":"Follow our guidelines from the BAGJUMP airbag operations manual you receive alongside your airbag. Generally speaking, it is fine to use water with a non-aggressive cleaning agent - or, if outside, use a pressure washer.\r\nNo manual? Just get in touch with your BAGJUMP sales representative or contact us via email at service@bagjump.com.","accordion_id":""},{"title":"Can I use my BAGJUMP airbag without a BAGJUMP Soft-Touch Topsheet?","text":"Yes. The BAGJUMP Soft-Touch Topsheet is not a vital component of your airbag, merely optional.","accordion_id":""},{"title":"What pressure should my BAGJUMP airbag maintain?","text":"This depends on the size and style of BAGJUMP airbag you use. Products installed by BAGJUMP are adjusted to meet the on-site requirements. The operational airbag pressure defined by the BAGJUMP installation personnel will be noted on the install report found in the hard copy of the operations manual which is handed to you upon installation. If you have further questions, check your manual or request a copy from your BAGJUMP sales representative.","accordion_id":""},{"title":"I\u2019ve lost my digital pressure gauge. Can I get a replacement?","text":"Absolutely, please get in touch with your BAGJUMP sales representative or send an email to service@bagjump.com.\r\nIt is important to note that current standards both in the European Union and the United States stipulate the use of a pressure monitoring and alert system. For more info on this matter, contact us anytime.","accordion_id":""},{"title":"How should I book my annual BAGJUMP airbag inspection?","text":"Contact your BAGJUMP sales representative or email us at service@bagjump.com with the name of your facility, order confirmation \/ invoice number, photos of your existing BAGJUMP airbag and any relevant contact information and we will get straight back to you.","accordion_id":""},{"title":"I\u2019ve lost my operations manual - can it be replaced?","text":"Sure - just contact your BAGJUMP sales representative or email us at service@bagjump.com with the name of your facility, order confirmation \/ invoice number and a photo of your BAGJUMP Airbag.","accordion_id":""},{"title":"I\u2019d like to train my staff on how to operate our BAGJUMP airbag - what to do?","text":"Start by asking each of them to read the BAGJUMP airbag operations manual. For in-person training, specify while booking a yearly inspection via your BAGJUMP sales representative or contact us via email at service@bagjump.com.","accordion_id":""}]},{"category_id":"","title":"Troubleshooting","accordions":[{"title":"I have noticed an issue with my BAGJUMP airbag, how do I troubleshoot it for a quick solution?","text":"In the first instance, always refer to your BAGJUMP operations manual; if you have further questions contact your BAGJUMP sales representative or email us at service@bagjump.com with the name of the facility, order confirmation\/invoice number, and your contact information so we can reply to you immediately. Ideally send video, otherwise photos, of your issue. If you can\u2019t assess the severity of the issue stop using the airbag immediately.","accordion_id":""},{"title":"The topsheet is hovering \/ floating over my BAGJUMP airbag - why?","text":"This indicates that air is somehow escaping and becoming trapped below the topsheet. Most times this means there is a tear in the airbag, or that one of the replaceable BAGJUMP air pillars has become disconnected. Simply remove the topsheet, identify the leak and repair. If you deploy your BAGJUMP Airbag in a pit then lack of side ventilation may be responsible for this incident.","accordion_id":""},{"title":"The topsheet of my BAGJUMP airbag doesn\u2019t look flat - what to do?","text":"If a dip is forming, it is likely to be between the BAGJUMP air pillars. The cause is usually broken toggle bungees which keep the topsheet tension even. Close your attraction, stop customers jumping and do as follows: Open the velcro between topsheet and side skirts and look under your topsheet. It should be simple to identify the issue and replace any broken toggle bungees. If you require spare toggle bungees contact your BAGJUMP sales representative or contact us via email at service@bagjump.com. Please prepare the order confirmation \/ invoice number and relevant BAGJUMP airbag size so we can provide you with suitable replacement parts.","accordion_id":""},{"title":"The wall-adapter is falling off the wall - what can I do?","text":"Check for screws which have come out of the wall. Wall-adapters should be attached with screws and washers every 30 cm \/ 12 inches.\r\nEnsure screws are suitable for wall material.\r\nEnsure pit walls are strong enough to support the impact caused by Airbag landings.\r\nDetermine whether you need a new wall-adapter: are there rips or have the screws damaged any material? Contact your BAGJUMP sales representative and order a new wall-adapter if necessary.","accordion_id":""},{"title":"If I discover a tear in the airbag, what should I do?","text":"Get in touch with us and we find the best way to help you. If you\u2019re in any way unsure how bad the damage is please stop using the airbag instantly. Take clear photos \/ videos of the issue and contact your BAGJUMP sales representative for better advice or send an email to service@bagjump.com. If you can, please include the following information:\r\n\r\n- Company name\r\n- BAGJUMP order confirmation\/invoice number and a photo of the serial plate (on one of the side walls of the main airbag)\r\n- Photo \/ video of the situation. Ideally, video!\r\n- Description of the situation\r\n\r\nQuick Fix: Small tears can be patched with the PVC adhesive patches which come as part of the maintenance kit. In any eventuality, contact your BAGJUMP sales representative immediately so we can help.","accordion_id":""},{"title":"My blower is making a strange noise - what can I do?","text":"Ensure the blower is placed properly on a flat surface. The air blower should not be surrounded by dust. Remove any obstacles which might block the air inlet or any material which may be sucked onto or into the air inlet. Turn off the blower and vacuum-clean the air inlet.\r\nIf that doesn\u2019t revolve your issue, contact us via email at service@bagjump.com. Ideally include the following information:\r\n\r\n- Company name\r\n- BAGJUMP order confirmation\/invoice number and a photo of the serial plate (on one of the side walls of the main airbag)\r\n- Photo \/ video of the situation. Ideally, video!\r\n- Description of the situation","accordion_id":""},{"title":"My BAGJUMP pressure alarm system keeps going off - what to do?","text":"- Check the BAGJUMP operations manual section on pressure alarm trouble-shooting.\r\n- Ensure all cables and pneumatic tubes are properly connected.\r\n- Using two blowers? Ensure both are fully operational.\r\n- Calibrate your product to the guidelines in your operations manual\r\n\r\nIf that doesn\u2019t resolve your issue, contact your BAGJUMP sales representative or send us an email to service@bagjump.com.","accordion_id":""}]},{"category_id":"","title":"Warranty","accordions":[{"title":"What\u2019s my BAGJUMP airbag warranty? What does it cover?","text":"Your BAGJUMP Airbag warranty period is 2 years. The warranty for wear &amp; tear items such as topsheets, side skirts, blowers and toggle bungees is one year. BAGJUMP warranties against all defects in workmanship and materials of your BAGJUMP Airbag.\r\n\r\nInvoke your warranty simply by returning the product to BAGJUMP no later than two years after the date of shipping (carry-in warranty).\r\nWith regards to defects caused by wear &amp; tear, improper handling, storage or other acts or omissions by the customer or third parties, BAGJUMP will not be liable to the damage of the products.\r\n\r\nThe general Terms and Conditions of BAGJUMP Airbag Systems apply.","accordion_id":""},{"title":"Is my warranty global?","text":"Yes, your BAGJUMP warranty coverage is worldwide.","accordion_id":""},{"title":"What should I do if my BAGJUMP airbag is damaged during shipping?","text":"Upon delivery, check packaging for damage. If you notice any damage, please note it and document it clearly with the transport company so you have proof of how the package was received.\r\nTake pictures of your pallet before and after opening your delivery and send to us so that we can advise upon repair or swap, claims from the forwarder and other things.","accordion_id":""},{"title":"Where do I find the relevant technical certificates? (Fire retardancy, TUEV certificate, etc.)","text":"Basic information is to be found in the back of your manual. Additional documentation is supplied on request. Contact your BAGJUMP sales representative with specific questions or send an email to us here at service@bagjump.com.","accordion_id":""}]},{"category_id":"","title":"Artwork Requirements","accordions":[{"title":"Artwork Requirements","text":"<p class=\"p1\">Please read, understand and follow these guidelines to help ensure the best results possible for your printed Bagjump SoftTouch Topsheet.<\/p>\r\n<a href=\"https:\/\/bagjump.com\/data-sheet-downloads\/download-artwork-requirements\/\">DOWNLOAD<\/a>","accordion_id":""}]}]},{"acf_fc_layout":"two_col","section_config":{"section_id":"","background_color":"none","has_pattern":false},"type":"image","image_slider":null,"image":1866,"image_caption":"","heading":"How can we help?","heading_tag":"h2","text":"Got questions about our airbags or need assistance with your order? Visit our FAQ page or reach out to us directly - our team is ready to help.","is_text_indented":false,"link":{"title":"Obtener soporte","url":"https:\/\/bagjump.com\/csr-requests\/","target":""},"link_type":"button","cooperation_caption":"","cooperation_image":""},{"acf_fc_layout":"blog_grid","section_config":{"section_id":"","background_color":"offwhite","has_pattern":false},"pre_heading":"BAGJUMP NEWS","heading":"WHAT'S NEW?","heading_tag":"h3","blog_link":"","grid_type":"newest","post_category":null,"posts":null}],"options":{"hide_pre_footer":false}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - BAGJUMP\u00ae Airbags<\/title>\n<meta name=\"description\" content=\"Explore complete BAGJUMP Airbag support at bagjump.com. Expert help and FAQs for a seamless experience. 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